Shipping policy

Shipping Policy

All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment has been received in full.
You will receive a confirmation email once your order has been dispatched.
Orders placed on weekends or public holidays will be processed the next business day.

We deliver Australia-wide using trusted courier and postal services.
Estimated delivery times:
- Standard Shipping: 3–10 business days (depending on location)
- Express Shipping: 1–4 business days (major metro areas only)
Delivery times are estimates only and may vary due to courier delays, weather, or other factors beyond our control.

We offer international delivery to selected countries. Shipping costs and delivery times vary depending on destination.
Customers are responsible for any customs duties, import taxes, or local handling fees imposed by the destination country. These charges are not included in our product or shipping prices.
Estimated delivery time for international orders: 7–21 business days.

Shipping fees are calculated at checkout based on your delivery address and selected shipping method.
Free shipping promotions (if applicable) will be clearly advertised on our website.
Shipping fees paid at checkout are non-refundable unless required under Australian Consumer Law.

Once dispatched, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take up to 24 hours to update after dispatch.

Customers must ensure that delivery details provided at checkout are correct. We are not responsible for delays, lost parcels, or additional costs caused by incorrect or incomplete addresses.
If delivery is attempted and unsuccessful (e.g., nobody available to receive the parcel), it is the customer’s responsibility to arrange re-delivery or collection with the courier.

While we take care to ensure your order is packed securely, OTTO SHADES is not responsible for parcels lost or damaged in transit once they have been handed over to the courier.
If your parcel is lost or arrives damaged, please contact us immediately. We will assist you in lodging an investigation with the courier.
Refunds or replacements for lost/damaged parcels will be handled in line with our Returns & Exchange Policy and Australian Consumer Law.

In some cases, your order may be shipped in multiple parcels. You will be notified if your order is split across more than one shipment.