Terms of service

Terms & Conditions

Welcome to OTTO SHADES. By accessing and using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing an order.

1. General

  • These Terms & Conditions govern the use of our website, products, and services.

  • We reserve the right to update or modify these Terms at any time without prior notice.

  • By purchasing from OTTO SHADES, you acknowledge and accept these Terms & Conditions.

2. Products & Availability

  • All OTTO SHADES products are vehicle-specific. Customers are responsible for ensuring compatibility with their vehicle before placing an order.

  • Product descriptions, images, and specifications are provided for informational purposes. While we aim for accuracy, we do not guarantee that all details are error-free.

  • Product availability is subject to change without notice.

3. Pricing & Payment

  • All prices are listed in Australian Dollars (AUD) and include Goods and Services Tax (GST) where applicable.

  • We accept payment through the methods displayed on our website at checkout.

  • Payment must be received in full before your order is processed and dispatched.

4. Shipping & Delivery

  • Orders are shipped to the address provided at checkout. We are not responsible for delays or issues caused by incorrect shipping information.

  • Estimated delivery times are provided as a guide only and may vary due to courier delays, customs, or other factors beyond our control.

  • Risk of loss or damage to goods passes to the customer upon delivery.

5. Returns & Exchanges

  • Returns and exchanges are subject to our Return & Exchange Policy.

  • Customers are responsible for return postage costs in cases of change of mind or incorrect item ordered.

  • Faulty or defective goods are covered under Australian Consumer Law. Please refer to our Returns Policy for full details.

6. Consumer Guarantees (Australian Consumer Law)

  • Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

  • You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

  • You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

7. Intellectual Property

  • All content on this website, including text, images, graphics, logos, and product designs, is the intellectual property of OTTO SHADES unless otherwise stated.

  • You may not reproduce, distribute, or use any content without prior written consent.

8. Limitation of Liability

  • To the maximum extent permitted by law, OTTO SHADES is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

  • Nothing in these Terms excludes or limits your rights under Australian Consumer Law.

9. Privacy

  • We respect your privacy and handle your personal information in accordance with our Privacy Policy and applicable Australian privacy laws.

  • By using our website, you consent to the collection, storage, and use of your personal data as outlined in our Privacy Policy.

10. Governing Law

  • These Terms & Conditions are governed by the laws of Victoria, Australia.

  • Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Victoria.